Frequently Asked Questions

Visit the 1eem platform and click the registration option. Fill in your details — name, date of birth, email address and preferred currency (PKR). Verify your email address using the confirmation link sent to your inbox. Once verified, you can log in, explore the platform and proceed to deposit. Full account functionality, including withdrawals, requires KYC verification.

No. 1eem operates a strict one-account-per-person policy. Opening multiple accounts — whether under the same name or different identities — is a breach of the Terms and Conditions. If duplicate accounts are detected, 1eem reserves the right to close all related accounts, void any associated wagers and forfeit bonus balances in accordance with its AML obligations.

KYC verification typically requires a valid government-issued photo identity document — your CNIC or passport — plus proof of address such as a recent utility bill or bank statement. 1eem may also request proof of the payment method you intend to use for withdrawals. All documents must be in your own name and must match the name on your registered account.

Yes. You can update your registered email address through your Account Settings. You will need to verify the new email address before the change takes effect. If you are unable to access your current email address to complete verification, contact the 1eem support team directly for assistance. Keep your contact details current to ensure you receive important account and security notifications.

1eem displays balances and transactions in Pakistani Rupees (PKR) to make it easier for Pakistani players to track their activity. Currency conversion may apply depending on the payment method you use. All deposit minimums, withdrawal limits and bonus amounts quoted on the platform are in PKR unless explicitly stated otherwise.

Available deposit methods are listed in the 1eem cashier at the time of deposit and may change without notice. Pakistani payment options that players commonly reference include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT may also be available. These providers are independent of 1eem and do not endorse gambling. Confirm availability in the cashier before initiating any transaction.

Minimum deposit amounts are set per payment method and are displayed in the cashier before you confirm any transaction. Amounts are denominated in PKR. Minimum thresholds may vary depending on the deposit method selected. Check the cashier for the current minimums applicable to your preferred payment option before proceeding with a deposit.

Withdrawal processing times vary by payment method and are subject to KYC verification being complete. Once approved internally, transfers to wallets like Easypaisa and JazzCash, or bank accounts at HBL, UBL, Meezan Bank or Bank Alfalah, typically process within the timeframe outlined in the cashier. 1eem does not guarantee specific processing times, as third-party payment processors operate independently.

Common reasons for delayed or declined withdrawals include incomplete KYC documentation, unmet wagering requirements on active bonus funds, a mismatch between the account name and payment-method name, or a pending fraud or AML review. If your withdrawal has been pending for longer than expected, contact support with your transaction reference number and they will provide a status update.

Where possible, 1eem requires withdrawals to be processed back to the same payment method used for the original deposit. This is part of the platform's anti-money-laundering controls. If your original payment method is no longer available, contact support to discuss alternative withdrawal arrangements. Additional verification documentation may be required in such cases.

1eem offers betting markets across a wide range of sports. Cricket is a major focus — including Pakistan national matches, PSL T20 fixtures, ICC tournaments such as the Cricket World Cup and T20 World Cup, and bilateral series. Beyond cricket, the sportsbook covers football, tennis, basketball, UFC and MMA, esports, and a selection of other major international sports leagues and tournaments.

Yes. 1eem offers live in-play betting on cricket matches where this feature is available for the specific market. In-play odds update in real time as the match progresses. Markets may include next wicket, runs in an over, current over total and match result, depending on the fixture. In-play availability is confirmed within the sportsbook on the relevant match page.

1eem's live casino section features real-time games streamed by professional dealers. Common titles include live blackjack, live roulette, live baccarat, live poker variants and live game show formats. The live casino is accessible from any device and is designed for mobile use. Game availability may vary depending on time of day and provider schedules.

Slot games available on 1eem are sourced from licensed game providers who use certified random number generators (RNGs) to determine outcomes. Each game's RTP (return-to-player percentage) is set by the provider and is independent of 1eem's operation. Slot outcomes are determined purely by chance — past results have no bearing on future spins. Play slots for entertainment only and set session or deposit limits to stay within your budget.

Minimum stake amounts for sports betting are displayed on each market page before you confirm a bet. Stakes are denominated in PKR. Minimums may differ between pre-match and in-play markets, and between sports. 1eem also reserves the right to apply maximum stake limits on any market at its discretion, which may be lower for high-value or sensitive markets.

1eem may offer a welcome bonus to eligible new players. Bonus availability, value and structure are subject to change and are published in the promotions section of the platform at the time of registration. All bonuses are subject to specific terms including wagering requirements, eligible-game restrictions and expiry periods. Read the applicable bonus terms carefully before opting in.

A wagering requirement is the total amount you must wager before bonus-derived winnings can be withdrawn. For example, a PKR 1,000 bonus with a 20x wagering requirement means you must wager PKR 20,000 in eligible games before the funds become withdrawable. Not all games contribute equally — slots may count 100% while live casino games may contribute less. Check the specific promotion terms for full details.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirement has been fully met within the stated expiry window. If you attempt to withdraw before completing the requirement, the bonus balance and associated winnings will be forfeited. Real-money funds deposited separately may still be withdrawable, depending on the bonus structure — check the specific promotion terms.

Yes. All 1eem bonuses have an expiry period within which wagering requirements must be completed. The expiry window varies by promotion and is stated in the relevant bonus terms. Bonus funds and any associated winnings that have not met the wagering requirement before expiry are automatically removed from your account balance. You will not receive compensation for expired bonus funds.

1eem uses 256-bit SSL/TLS encryption for all data transmitted between your device and the platform. Personal data stored on our systems is subject to encryption at rest and strict access controls. Passwords are stored using one-way cryptographic hashing — we cannot retrieve your password, only reset it. Players are encouraged to enable two-factor authentication (2FA) for an additional layer of account protection.

Contact 1eem support immediately via live chat or email. Change your password as soon as possible from a secure device. If you cannot access your account, support can place a temporary hold on it while the situation is investigated. Never share your password with anyone, including support agents. 1eem will never ask for your password via any communication channel.

Responsible gambling tools are available in your Account Settings under the Responsible Gambling section. You can set daily, weekly or monthly deposit limits and loss limits in PKR. Reductions to limits take effect immediately. Increases require a mandatory waiting period before they apply. If you need help locating these settings, contact support — self-imposed limit requests are handled as a priority. See our full Responsible Gambling page for more details.

Go to Account Settings, navigate to the Responsible Gambling section and select Self-Exclusion. Choose your preferred exclusion period — options range from one month to indefinite. Your account will be suspended immediately and all marketing communications will be suppressed for the duration. If you need to self-exclude urgently, contact support directly via live chat or email and the request will be actioned as an immediate priority, 24 hours a day.

1eem operates under an international gaming licence and is not licensed or authorised by any Pakistani governmental authority. Online gambling may be restricted or prohibited under Pakistani law, including the Prevention of Gambling Act 1977. 1eem does not provide legal advice and does not claim that its use is lawful in Pakistan. Each user is solely responsible for determining whether their participation complies with applicable local law before registering or playing.